National Library of Australia for Librarians Webinar

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Welcome everyone and thank you for
coming along to this webinar today on library lovers day. My name is Ruby and
I’m the Learning Program coordinator here at the National Library
of Australia. So in today’s talk I’ll be focusing on the National Library’s
services and digital collections that we have here that could be of benefit to
you in your patrons. I am to provide an insight into the National Library’s
services and explain how we provide access to the Australian community. I
will give an overview of the national library its role function and
collections, I’ll do a bit of a walkthrough as well of accessing our
collections looking at the Catalogue Trove, eResources with a particular
focus on digital collections. We will also touch on the web archive and I will
also be highlighting some new content as well. So some of this may be familiar to
you but I’ll hopefully cover some new and useful information. This webinar will
cover a wide range of information but I’ll have question breaks throughout
today’s session so please ask any questions that you have at any point
just through that Q&A box that Lisa pointed out. All right so I’m going to
stop my video now so we can focus on today’s presentation. So looking at the
National Library this is an image on the screen of our main reading room the
library’s role as defined by the National Library Act 1960 is to
ensure that documentary resources of national significance relating to
Australia and the Australian people as well as significant non Australian
library materials are collected, preserved, and made accessible either
through the library itself or through collaborative arrangements with other
libraries and information providers by offering a strong national focus in all
that we do and cooperating with others who share our goals we support learning
creative and intellectual endeavor and contribute to the continuing vitality of
Australia’s diverse culture and heritage. So currently we refer to that through
our strategic priorities of collect connect and collaborate and these
principles underpin the work that we do and the services we offer including
these webinars that we’re doing today. So how does
a library function? We are a non lending library or reference library this means
our library users are unable to take our collection material out of the building
they need to access that through our reading rooms we have closed collections
so patrons are unable to browse the shelves, to find and request items in our
collection you need to go through our catalogue. We have a very large on-site
collection as well as two off-site storage facilities and here we can see
the scale of the shelving out at our off-site storage at Hume. Material that
is requested through the catalogue is retrieved and delivered to use within
the library building in one of the library’s reading rooms and again our
off-site storage has fun retrieval processes such as the cherry picker. A
large proportion of our collection is housed on-site is stored below ground in
the library building, to assist with the retrieval of our general collection we
have a fleet of automated guided vehicles known as Isaac. Isaac is
programmed to move material from the stacks to the book lift which then
delivers that material to the reading room. They operate autonomously and use
sensors and lasers to move around objects they were introduced in 2015 and
have in total travelled over 2,200 kilometers or about five kilometres a
day which saves our stack staff lots and lots of walking. So once Isaac has
transported the material of the book lift, readers access that material in our
reading rooms we have three reading rooms, which is the main reading room,
Special Collections reading room, an Asian collections reading room we also
have a Petherick reading room for our advanced researches and a newspapers
and family history zone within the main reading room and that’s what we can see
on this slide there. To give you some facts and figures on the library this is
the 2017-2018 statistical snapshot. What I want to highlight is the size of our
collections which we can see up the top here. The library has collected almost
260 kilometres of material, approximately 10 million collection items, and every
year we add to that with roughly 2 kilometers more. Our digital
collection is also constantly expanding and currently contains five petabytes of
data a petabyte being one thousand million million bytes. We facilitate
access to this collection through the library building here in Canberra and
also through our online services which I’ll be talking through. Our building
receives over half a million on-site visitors each year which we can see down
here and our websites receive a combined total of more than 50 million visitors
so we definitely get a lot more traffic in our online spaces unsurprisingly. So
how have we come to house ten million collection items you might ask a core
part of that is legal deposit which makes up the backbone of
our collection. Legal deposit is a requirement under the Copyright Act 1968
has enabled the National Library of Australia to collect Australian
publications for more than 100 years Legal deposit applies to any
person, group, or organization that makes this material available to the public
for sale or for free. So thanks to legal deposit we have a comprehensive
collection of Australian material from that last hundred years. At the beginning
of 2016 we extended our legal deposit service to
include electronic material due to law amendments in the Copyright Act. This
allowed us to create a deposit service where we collect electronic books,
journals, magazines, newsletters, maps, sheet music, and websites to preserve
them for the community and future generations. This has expanded our collection into material that is born digital. On the
slide you can see some of the range of formats we collected in the first in our
first 18 months. The a deposit collection has strengths in providing access to
community and local organization content, though we’ve received deposits from a
large range of publishers. Many of these titles are born digital and may not have
been accessible via a library anywhere else previously. Our print
collection remains a large and important component of the library’s Australian
collections with print accounting for about 60% of that however our digital
collection is ever-expanding and there is an
increasing amount of publications which are published solely online as it is a
cheaper and more accessible option these days. You can find out more about legal
deposit on our website and there also is where you can find the eDeposit form
which I’ve circled on the screen there. If anyone is interested in deposit
whether it’s for an organization or something you’ve personally published it
can be an annual report, corporate publication, or newsletter it’s really
important to submit that material for a deposit service. It’s quite an easy all
online process and it is a really effective way of ensuring that
information is preserved and maintained at the national collection.
Even if you might not think it’s a particularly exciting piece of
information there may well be someone in 50 years time who’ll find just what they
need from that. So as we’ve started to see the National library’s collection is
fast and diverse with a clear strength and nationally significant
material. This material comes in a huge variety of formats both digital and
physical. Monographs are a large part of our collection however, our collection
exists in a much wider variety of formats as we can see on the screen
there. So yeah these statistics from 2016 to 2017 hopefully provide some
insight into the variety of formats that we hold, and from those formats they then
go in to making up our subject collections and so here you can see all
the established collections we hold at the National Library and each collection
contains a range of materials and further information as well. If you want
to find out more you can visit our website. But moving on to our website um
naturally as we are in the digital age our website is the gateway to accessing
our collections and resources. So I’m going to start a bit of a walk through
now and show you the website… Alright so here we have the home page, we’ve
recently had a website refresh in December, so if you previously access our
website before it might look a little bit different. A major change to the
new website is how prominent this catalogue search is. Previously,
the three collection gateways of the catalogue, Trove, and eResources
were all similar size modules like this and a common issue with new visitors to the
website couldn’t determine how best to search our collection would often end up
here in the site search bar, where they type in say a book they wanted and
unfortunately they’ll return no relevant results because I just searched this
website. Based on that feedback, we have been able to hack at very now clear
and prominent search bar to clearly highlight how to search our
collection which is our catalogue and also we’ve made this site search not only
search the website but also search the catalogue as well so if you do end up
there not a problem you can still find what you’re after. But we do have those
three collections on our website, which is the catalogue, Trove, and eResources I’ll
briefly introduce each of these and then I’ll go into each one with further
information and highlights. So The Catalogue: is the main place as I’ve said
to search for material held at the National Library, It searches our entire
collection and allows you to request items to read in our reading room or access digital material online; eResources: is where we hold a variety of
electronic resources such as full-text journals, newspapers, ebooks, dictionaries,
and family history databases; and then we have Trove, I know most of you are
very familiar with Trove. Trove is a mega search engine that is managed by the
National Library and pulls in content from thousands of organizations and
library databases from around Australia most likely your own library collections.
All three of these collections are linked in different ways and you’ll see
a little bit more how that works once they go into them. But before I start
exploring each of these collections I want to highlight the National Library
card. So we can see on the side here we’ve got a, to “get a library card” link. So clicking
through to that we get taken to our library card application form and any
Australian resident is eligible for a National Library card you just need to
provide a residential address and the card is posted out to you free of charge
regardless of where you may live. It is separate from other public and state library cards so you will need a national library card to
access our collection. You do not need a library card to access the website
catalogue or Trove, however, it is really useful for either accessing material in
the library building but also at off-site electronic resources as well so
even if you live far away from the library building in Canberra
I’d really like to encourage you and your library loving patrons to get a
card with us if they haven’t already. You can just go through that link there.
Alright moving back we’ll go into the catalogue now so we can either do a search
in this search bar, or I can and click through to that link and it will take me
to the catalogue home page. I want to just give you a quick walk through catalogue to
highlight the range of material in our collection and to highlight some of the
digital collections you can access from outside the library here we have our
search bar and options to limit by field and by format as well. But often the best
way to search our collection is to do a simple keyword search. So for instance, for
today I’m going to start my research by looking for the famous bushranger Ned Kelly, so by typing that in, you can see our results we’re getting over 700 results and
scrolling down you can see all the different items that have come up under
that most of them are books but we’ve seen we’re getting other format, is
coming up as well like music, because we’re getting quite a number of results
we can go down to the side here and narrow our search. It’s also useful in
addition to narrowing is that by just seeing the range of material that has
come under this keyword search so we’re getting mainly books but a few Peter
Carey novels and you also see the dominant subjects that are coming up as
well as well as saying that most books have actually been published in the last
decade and we’ve got our languages other than English as well coming up for those
material. But say if we found exactly what we wanted in this first search say
it’s this John Maloney book, we can click through to this and this takes us to the
item record or we can find out a bit more information in the bibliographic
information yeah a lot of it’s quite
self-explanatory but as I said we have a closed
collection our subjects are linked and this is the best way to sort of browse
through our collection if you don’t know exactly what you’re after you want to
find similar material in your research field and so we can actually click
through to these searches and see what other material has been put up under
that subject heading and similarly we can see the author is also been linked
so we can click through to those. Scrolling down under this information we
have in the library under “get this” we’ve got in the library and we can actually
see what items we have within the library building, so in this instance, we
have those two books, if you were here and wanting to request them in the
building you can go through to the “request this” button and that will start
that retrieval process where we get ISAAC to help us with that. Also online
material which I’ll highlight soon if there is online material also available
that will be an option, we can also see an order a copy option. So I’m going to
touch on document delivery and interlibrary loans later but just to
highlight there is this option to go through our copies direct service within
the item record if you were wanting part of that material and again if you were
curious about copyright status of any of these items we also have this
option too, where you can actually see most of our material whether it falls
within or outside of copyright and the last thing I wanted to highlight in the
item record is if you do find yourself in the item record in our catalogue we
have a link to Trove finding other libraries so you can click through to
that and that will take you to the item in Trove and you might be able to find
that either your library or a closer library than Canberra might have that
material. Alright so I’ll go back to now So that was just our general search but to highlight the online search we can do
it by either adding a limit of online or NLA digital material I
could narrow my search down here, so “all online” just means all online material
and it’s broken up between National Library digital material and so this is
material will be digitized or it’s that born digital eDeposit material and we
also have subscribed databases coming up so this is where we start seeing some
eResources coming up, in our listing So I’m going to click on all online and
so that will limit it down and so we’re still getting quite a number of results
coming up, so over a hundred, and we can see I’ve done this search before so you can see what I have clicked, and what I will be clicking so we can see I’ve got a book here so clicking on this one into the
item record we can see a few links to the digitized item but we can also see
like I said that online option is now in green cause it’s available we actually
have this book the physical copy of this book and this is material we’ve
digitized and so clicking through to that that will take us to our Trove
viewer, so all of our digital collection material is viewable in Trove and then once
you click through it’s as easy as flicking through those pages and you can
read the entirety of this material from home just like that. Naturally all of
this digital collection material can also be discovered through Trove as well looking at the other results that we
have here we’ve got an electronic resource coming up and so if I click on
this this actually is telling us we have online access available and it’s through
one of our databases in our eResources collection we’re getting this
message coming up because I’m inside the library building that I can access it,
but you can also access this from home but you will need a National Library
card to do that and you can also log in at the top here if you do have that
National Library card and you can just go through to that ebook and look at
within that database. Scrolling down we can also see in
addition to digitized books we have digitized a large variety of our
collection material and so we can see pictures as well coming up so I can
click through to the item record I can click straight on the thumbnail and
again that takes me through to this image from 1906 a bit of a recreation
and I can zoom in and get quite great clarity on that image and view that
straight away… and with this you can just by doing a search like this really
see the scope of information you can find that could support your research… and the very last thing I wanted to do
within the catalogue as we’ve seen getting that taste at the range of online
digital material you can access the other really great when we have is our
Oral History so if I limit to audio as well on the side here here we can see
our oral history recordings coming up and so this is a really fantastic
collection we have here at the library and it could be a really useful resource
depending on your research, and so we can click through again through that option
or just click straight to listen online. We go through conditions of use and
we’re actually able to play this recording again from home straight away
and sometimes we get a summary and a transcript as well which can be very
useful. So the digital collection we have at the National Library is constantly
increasing, we’re digitizing more and more of our material and we’re also
adding that born-digital material as well and we can see that you can access
this all most of this material from anywhere in the world and you don’t need
to be registered with the National Library. We have seen though that there
can be some digital material that does require alright so I’m just going to
pause now as we’re sort of finished with this little section of the presentation
and to see whether there’s been any questions asked?… No? All right okay being told that we
have no questions that’s okay I’m sure there’ll be many more opportunities if
you do have any. So I’m gonna go back to the homepage now and I’m going to go
into our eResources portal so clicking through to this one and this is where
you can discover the electronic databases we subscribe to. So our
eResources broken up into three categories so we have a freely available
resources which are websites available over the internet that we’ve found back
home we have our licensed resources and this is what I’ll be focusing on today
and these are databases that are available by logging in with a National
Library card and then we have a selection of on-site resources as well
which are only available here in the library building, so this is where you go
if you want to access a specific database. Unfortunately at this point we
it’s unable to search within each database so you can’t do a quick keyword
search, just search across those databases. You will have to click into
each one to do that searching within the database that’s where you can use that
catalogue to find journal titles newspaper titles and ebook titles as we saw just
before. But if you are here you can type in the database you want so this will
locate a specific database, or you can browse by category as well. So to start with, I just want to
highlight how you might go about searching for a database and I’m gonna
highlight today one of my favorites which is PressReader
formerly known as Press Display and so we can see that key icon which is
letting us know we can access it off-site with a library card and if you did
have a library card you can log in up here as well to get this access so just
clicking through those steps, we can see we got a nice description which
PressReader is a great database for accessing a huge range of newspapers, magazines, and other publications from both
Australian and overseas. It’s not a great archive because it only contains
publications from the last three months but if I click through I can show you I’m sure some of you are. Just quite how
it works so this is where we clicked into the database, so if we did want to
search this is where we would search now in that database or we can click through
if I click to publications we can see all the different publications that are
available in PressReader we’re getting our major Australian
dailies as well as some magazines and some lifestyle material as well as news
material as well, and say if one caught our eye very sweet Australian Geographic
cover clicking through to this will take us to this display and we can really
easily browse now through this publication. So like I said this contains
the last three months so it might be useful if someone wants very recent
publication that you might not have had delivered yet to your library you can
advise them to go onto here and they’ll be able to access that straight away.
Again in addition to a lot of Australian content we also have material in
different languages as well, so depending on your library patrons you might want
to recommend this if they want to read languages other than English. Let’s go
back now look at PressReader I just wanted to highlight a few more
licensed resources that could be relevant and to do that I’m just going
to jump back now to the PowerPoint so we’ve seen that our PressReader which
I’ve talked through other databases I want to highlight includes Haynes
Manuals, this is actually a really recent one we’ve got but I really like it
because it has quite a comprehensive archive of car and motorcycle manuals,
which I’m sure those in the public libraries might get questions about that
every now and then. We have this database that’s available around in Australia for
finding that material. We have ebooks we don’t have a huge amount of
ebook collections like the public libraries might have but we do have
EBSCO ebooks which has a really great range of nonfiction ebooks and we
have JSTOR so those of you who are from academics libraries are probably very familiar JSTOR it’s a
great database for especially for social science research because it contains
full-text journal articles and things like that. We also have a lot of newspaper databases so we
often those of us who need to use newspapers can often find that can be a
bit of a black hole from sort of the mid 1950s onwards as Trove
digitized newspapers goes to about 1954. But from 1955 it can be quite hard to
find digital newspapers and these are a few that we offer and that could be
useful in sort of helping your researchers and patrons out. So we’ve got
Factiva which is a very well-known newspaper database and that has quite
good holdings and includes a lot of Australian newspapers as well as
overseas and that has a full-text search function within that one we also have
quite a collection of British newspapers we have the British Library newspapers
database. This can be is very useful for historical research as well as
family history research and we’ve also got databases for The Times and The
Telegraph publications that again go quite far back and can with those two
instances go quite far into the present as well. We’ve got the Sydney Morning
Herald archives this is one of the few digital archives that will cover that
sort of 50s to the nineteenth period it can be hard to locate and we also have a
combined database for the Sydney Morning Herald and the age which is from 2006
onwards, hopefully they can sort of fill some of those gaps in the newspaper
resources. Each of these databases are distinct naturally and how you search an
access information in each one will vary. Most databases will have a Help section within them that can provide further assistance we
also have a quarterly webinar on our resources with the webinar recording on
ebooks from home which we did just recently in January, available on our
website. Our next upcoming webinar is on DIY projects in March. That’s the
little section on eResources was there any questions? Great it looks like we do
have a question, a couple of questions: yeah we have a couple of questions, the first question is that i-10 D has asked if they can still join the library they can see me oh yeah
great question so whether you live in Sydney or Perth or Hobart’s or even a
very small town anywhere else you can join the library like I said you just
need a residential Australian address and you can go through that process and
get a card poster to and so another question is do you we hold any databases
that are have quantity in quality data so I could do so as we saw with JSTOR
that that is one of our academic I’m databases so if I can jump into so most
of the databases we have we sort of make sure that they’re quite maybe not
necessarily peer reviewed but definitely important and substantial databases so
if I do go back to the homepage and we can look at for instance our humanities
we have a lot of different databases for example academic search complete is
another one like JSTOR that has a lot of peer-reviewed content as well so it will
differ a little bit between the databases but going into a lot of these
databases it will be clearly in them what has been peer reviewed or it’s
similar sort of qualitative conditions on those so again it’s just depending on
what field you want to look at clicking through the
Sun can be very useful the last question is institutions apply for library
membership and so unfortunately not in the sense that our library cards are
just for individuals so you yourself as an individual can apply for that but I
don’t believe we offer library membership for organizations
unfortunately. Alright, ok so I think that’s all of the questions at the
moment I’ll go now talk about everyone’s favorite thing which is Trove!
So I’ll click through now to trove so it is there is a link like a home page, but you can also get to it through its web address. So what
is Trove? Trove is a number of things. Firstly, it’s a collection of collections
it’s a single point to access information on millions of items from
collection institutes from around Australia including libraries, museums,
galleries, universities, government agencies and much more. It’s also a
digital repository we have large collections of digitized newspapers and
government archives. We have the National library’s digital collections as we walk
through a little bit available through Trove, and it also features our archive
websites content as well down the bottom there. That’s where Australian content can be found
and accessed online. Third and finally, it’s also a community space
where people can come and curate content add value by correcting computer
translated newspaper texts get tips on research or tag and comment on items
they find. We have previously delivered webinars on discover Trove and Trove for
family history so please watch those recordings if you want a bit more if you
want an in-depth walkthrough of Trove. Today I’m just going to give you an
overview of the digital content accessible in Trove and highlight some of
the new content and search functions we have. So we’re on the home
page where you can start your search or navigate to one of Trove’s content zones
which are these ones I always like to keep an eye on this number up here which
is indicating how much material is within Trove and we’re sitting at over
450 million and that but does grow quite regularly which is
great and we can also see the popularity of Trove as well with twenty thousand
searches this hour. So much like our Catalogue Trove contains an increasing
number of digitized item across the different zones so Newspapers, Government Gazettes, Archive websites, People and organisations and Lists these are
all entirely digital zones with other all the other zones containing a range
of physical material but also an increasing amount of online and digital
material as well. I will encourage people you know doing your research in Trove
often to try to start your search in the main search bar here as you might
discover useful research material and unexpected formats. If you know what
format you do on searching however you can click into that zone and they might
get an additional search screen as well that might help narrow your search and
that will also be doing that general keywords so that she can see across
material across the different zones and also that online material as well you
can narrow down as well too – I’ll just click through to our newspaper zone now
as they are our most popular zone you may find that library patrons you might
get questions about finding and accessing material here so clicking
through to this this is one that if I click until I get a sort of a more
specific search screen for this zone, and what I wanted to highlight was you
can do your keyword search and you can if you know exactly what publication or
newspaper you want to narrow down you can go through browse, but what I
want to highlight is this view all newspapers and gazettes titles which you may not have seen. So if I click on to
this it can take a little bit to load as we can see here but what this does it
actually lists all the different digitized newspapers we have within Trove
number of the gazettes coming up there but and then it shows what date range we
have available so some we have very comprehensive holdings but some we might have gaps in it as well so this is a really
great place to start and to get that understanding of what
what you can actually find at the moment in our Trove digitized newspapers zone we
can see that cut off with a lot of publications in the 50s but there is
exceptions to that like the Canberra Times that goes up to 1995 and that’s
because we’ve gotten Copyright permissions from the publisher and
that’s not the case unfortunately with most other newspapers and the other
thing I wanted to say so as you can see we might have some gaps and things like
that with some of the publications, but if we scroll down to the bottom we can
actually see upcoming newspaper titles a link here at the bottom of the page
clicking through to that this will actually tell you what will be in Trove
newspapers soon, so potentially there’s some local publications for your state
or some major ones that will be in Trove newspapers soon so you can keep
an eye on that and you can also see which body is behind that digitalization.
So those are just some good pieces of information to be aware of when it
comes to digitize newspapers in Trove. I’ll go back now to the home page and
the zone I wanted to talk a little bit more to today is our journal zone which
we can see here journals, article and data sets. Our journal zones contain important local and national
information on the time journals have been a collection type that’s on the
rise and we’ve digitized a huge number of new titles just in the last year. It’s
important to note that the journal category includes community publications
like newsletters and magazines and it isn’t just a place to look at the work
of published authors a lot of recent editions have been funded in partnership
with community organizations, historical societies, and special interest groups
with a focus on a particular region with news about all kinds of people local
celebrities or otherwise. So I’m going to jump back to the PowerPoint now to give
you a bit of an overview of some of the new content we have in the Trove
journals and so these are some of the publications that we have digitally
available intro so like newspapers we can click through to these and browse
them or even search them as well so we have local magazines such as Mimag
which is Mount Isa’s magazine we also have high school magazine from
Bamaga. Bamaga is actually our first digitized run over school magazine
and we’re hoping to do more in the future as it’s a valuable resource for
local news and events. This is also part of our growing this is also a growing
part about First Nations titles intro and we’ll be adding the Torres News
soon in the next few months also in journal we have major
publications like the bulletin and the Australian women’s mirror as well as the
Australian Women’s Weekly and other industry publications like Building or Pacific Island Monthly. So since Trove was launched in 2009 the way users have accessed
information kinds of information they use most has changed. The amount of
digitized material in our collection has increased dramatically and ninety
percent of the visitors to Trove accesses this content. The visitors to Trove is growing as are the communities and organizations who want
to partner and share their collections with Trove. Trove has been undergoing a modernization project since 2017 and
this will continue until 2020 this modernization is focused on improving
Trove for users, the look and feel, how people search and how to use Trove
analysis and research will change the aim of this modernization is to be more
open and welcoming not just to our current users to Australians of all ages
and backgrounds so an example of one of the recent updates we’ve done at Trove,
which is from we did at the start of this year is where we removed a lot of
content in the journal zones that included non-Australian records from
databases such as Gale, Open Library Hathi Trust and a lot of this content was not was accessible saying USA only it’s removal
has made way for the remaining content to be featured as that will be
Australian and often digitized so in total we removed over 140 million records or 96 percent of the content in the journal zone . how can you see this changed so we’ve
been looking at a before slide and I did a search for the SCG in the journal
zone and this is the results we used to get and so we can see there’s lots of
different results coming up but none of them look particularly relevant to this
new cricket ground but now if we do that same search what we’re getting is we’re
getting a lot more view online material coming up and we can see it’s a lot more
targeted to that search we want to do so it’s a lot more relevant. The
final Trove content I wanted to sort of feature today is the web archive the web
archive is a resource that not many people are aware of but it can be really
valuable and there will be changes soon that would drastically increase the size
of the web archive collection in Trove and make it easier to search currently
the web archive content is fully text indexing searchable through title search
in either the Trove books and journal sites and URL search in the web archive
zone this content is drawn from the National library’s Pandora web archive
and so I can actually I’ll click through to that so we’re just seeing the same
thing but now I’m on the website so the Pandora web archive was established in
1996 and it’s a selective web archive of significant Australian online
publications and websites much like we collect material that falls within our
Collection Development Policy we collect and manage web information that is
significant for Australia the objective of this archive is to ensure long-term
access it’s important form of Australia’s documentary heritage it’s
one of the first collections in the web archive is the 2000 Olympic Games
collection which has a very any link to it here, so I’m just gonna
click through to that now so if you were searching for this your able to have
clicked through and at the moment it takes you through to Pandora website, but that will soon be updated. Here we can see all the different web archive captures from when the website
is active so I can choose one of these click through and this will take me to
that archived website, we can see that websites have changed a lot over the
years, probably the first thing that stands out, that displays our computer
display is very different but if you were wanting to look into this, you are
able to click through these links and find out more and that’s all been
captured in this archived copy this website no longer exists and so if it
wasn’t for the web archive this information would be lost we also have a
lot of other websites that have regularly updated and as they are
updated without things like the web archive and those captures that
information would also be lost so it can be useful to also see websites change
over time as well. So going back in addition to our Pandora web archive we
also have the Australian government web archive so those of you who deal with
questions around government material and things like that this could be a useful
place to search the material that had been published online. Now may be
difficult to find we started for the Australian Government web archive back
in 2014 and it’s a bulk harvested collections of Commonwealth government
websites as more government publications are published online, due to ease and access
advantages it remains highly vulnerable to sudden and virtual disappearance
unfortunately the compelling reasons for online publishing are not usually
accompanied by consideration of long term preservation access. By developing
and maintaining web archives we ensure that this important information is not
lost when these websites are updated and again we can search within that
archive if we like. We also the other web archive service that you might have
heard of is the Wayback Machine this is I believe it’s an American site but it’s
a it’s a much larger web archive service which provides access to web archives
from around the world and we can see we’ve got 300 plus billion web pages
saved and so that’s a good one for more international websites. So in the web
archive in Trove will increase to include content from the .au web
domain so any web addresses that end in .au Going back to the PowerPoint
those of us who might have found the Australian Government web archive useful
might also get other inquiries about government publications. We have any
useful I’ll be a little bit out of date website called govpubs which is the
Australian Government Publications Guide it’s no longer actively maintained
however it is a really good starting point still to locating selected types
of Australian government publications such as Acts, Hansards, Gazette’s and
Parliamentary papers in Australia’s National State and Territory
libraries or see what’s available over the internet. A historical description of
each publication is provided and Holdings information will enable you to
locate those resources in the library alright so that’s a bit of an intro into
Trove online collections in the web archive I’ll just pause now to see whether there’s
been any questions asked about any of that content. So one question asked is
about the web archive does it save the entire website or just
part of the website? So the web archive will capture the pages of the website so if
you think of all the links and pages within that website those will all be
harvested and captured at that time that moment in time what the web archive
isn’t as good as capturing is more live functionality so things like site
searches or attachments and things like that they might not be captured in the
archive but what we’re able to click through and view and within the website
that all should be captured! Alright great so I’ll move now onto the last
section of today’s presentation and I want to talk now a little bit about
document delivery so the National Library of Australia provides several
copying services for individuals libraries and organizations, Most of
our collection material is available for document delivery, thanks to Legal
Deposit we have that huge collection of Australian publications and we might
hold material that is otherwise hard to find or unavailable in other Australian
public libraries those materials which are too fragile or rare to be loaned can
often be copied and supplied electronically this applies to our books
and journals but also to our special collections including
manuscripts so we also have an extensive collection of microfilm newspapers for
both historical and contemporary newspapers and other publications which
we regularly loan out to libraries with microfilm readers. Those who are members of libraries Australia will be familiar with LAD library Australia’s document
delivery that is a web-based system interlibrary lending and document
delivery between Australian libraries which is managed by a team here at the
national library it’s an important service which suppliers interlibrary
loans and document delivery between member libraries and this accounts for
the majority of our copying service I’ve put up some figures there from 2017-2018
where we received 28 those of you who work in the library
which is a member of libraries Australia you are able to contact what hope is
Australia for any additional support and training that you may have we will often
advise patrons who are not located in Canberra who asked to access our
collection to contact their local library if they are wanting to access
general collection material we also have our copies direct service which is for
individuals at the library it’s a fast is an inexpensive way to order copies of
articles chapters of books photographs pictures maps manuscripts music sound
recording and sound recordings from our collections as well as collections of
other libraries those who are not members of libraries Australia all those
who want to make who want to individually make document delivery
requests can do so through service it could be a useful service if you have a
have library patrons as well wanting high-resolution copies or who might be
finding it difficult to physically access their local library for example
we occasionally supplies copies direct orders for high resolutions
high-resolution copies of the front page of a newspaper often is a gift for
someone’s birthday or life event and we can see there not as many as document
delivery requests but we’ve got about 10,000 requests of those and were able
to supply all – 7,000 affecting the percentage of the supplied items is
often copyright when a library copies material it must conform to copyright
legislation item records in the catalog as we saw early on in today’s
presentation the catalog will often indicate if that material falls within
copyright and what restrictions will be around that alright moving now on to
another service we have here at the library is our ask a librarian service
it’s a really cool part of our work in information services and takes up a
large part of our time we track down information from the variety of online
and print resources and our vast collections to answer
approximately 600 online queries a month that we get which is about 20 questions
a day we use a platform called red cracker for this service and we can
spend up to an hour of research on each question so most questions can be
answered in under an hour and we answer general could be a bit of a behind the
scenes look we can see the majority we can see the different requests we get
from around Australia and you can see the majority or a large number of
requests through our library come from overseas this is in part because item
records in a catalogue appear quite high up in Google results especially if it’s
an older out of print item so that persons may be typed in the title of the
book and our catalog will be one of those top results then get before
question naturally about accessing our collection from overseas or if they can
read that book online though we do have some digitized books
we often answer those questions through referring them to libraries closer to
them that might have that material by checking a service like WorldCat all we
pass them on to our document delivery services the national libraries ask a
librarian service gives priority to Australians and researchers from
overseas seeking information about Australia or about our unique
collections unfortunately some of these international inquiries do not meet the
criteria and we are therefore unable to provide a detailed response but looking
at the type of questions and where they might be answered by we have around 70
experienced library staff at the ready to answer questions about our
collections and to track down an elusive piece information and so as you can see
most of the questions answered by information services but we also will
post more specific questions on to our specialised areas so they can get quite
a detailed response and this is the different questions we might get us so
again general research enquiry is one of the main questions we get asked but we
also get Jen’s around copyright and permissions
family history and library services as well and then this is just a taste of
some of the example questions and we might get asked and so we will do our
best whether it is about material in our collection or other collections to
provide a response to that to that question asker we will often point them
to other organizations and collections that are relevant to their question as
well if you have any questions about trove as we were on trove just before
trove does have a contact us form we can send through inquiries about their
service however any inquiries that are research questions will be forwarded to
us to answer very this is a service we encourage everyone to use whether it’s
here yourself who have questions through work or your patrons have a
left-of-center question you can direct them to us we have a lot of experience
answering all sorts of questions please let us know so finishing up now coming
up to 2 o’clock I just want to end on the website today jump back to that you
go back to the home page of the National Library of Australia I just want to
highlight a few more online resources that you can access we have under
stories we have some vlogs we have a one that has come up today on family history
love and marriage which I would recommend we also have one that’s
written by one of our reference librarians that actually goes through
the process of answering one of those ask a librarian requests and this is
from someone we do get a few of these especially recently for some reason when
someone can’t quite remember all the details from a book maybe one’s from
their childhood they come to us to help see if we can work out what they’re
talking about and Sue goes into details about how she was able to answer the
question under using the library we have our research guides
and a family history research college it can be very useful if you get any
questions about family history research it’s a good starting point to point
people in different directions about where best to go to start a family
history research as well as other research guides here and if I click on a
dessert you can see the different information we have and all the
different topics we cover this is something I go to a lot as a librarian
if someone has a question about shipping records or maybe something around
Australian politics and government clicking through to that will give me a
lot of information and again link me to other areas which might be relevant to
that so I really recommend having a look through this research guide list to see
if anything jumps out and we also as well under using the library have
frequently asked questions which can be questions around help tracing the
history of your house as one or even just something like accessing a book
online and finally under learning sessions as we’re all in a webinar today
and we will be recording it you can find out more information on our webinars and
upcoming learning sessions our webinar program at the library is still quite
new we’ve been doing it for just under a year now but you can see under past
webinar recordings all the previous webinars that we have delivered and
again you can watch these or recommend them to your library users if they are
event of interest all right so that’s all from me that’s the end of my
presentation do we have any questions all right no questions all right well
thank you everyone if someone has there is one question I’ve just seen in the
thing which is how many staff were contro we do have a team I couldn’t tell
you the specific number it’s one of those service
where there’s a lot of people such as IT and staff as well as library staff
community outreach people who all work on that so that is a good question all
right well thank you everyone for joining us today if you do have any more
questions you can again ask them to our ask a librarian service and any
last-minute questions we can also answer by text but thank you everyone for
joining us today

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